Service Terms and Conditions

Introduction: These Service Terms and Conditions (also referred to as the terms of service, service agreement or terms & conditions) set out the contractual relationship between the service provider and the client. They explain how bookings are made, how payments are handled, the approach to cancellations and amendments, allocation of responsibility, handling of waste and environmental obligations, and the governing law that applies. By making a booking or instructing the provider to commence work you accept these terms in full.

This document is presented for clarity and to help manage expectations. It does not replace any statutory rights that a client may have under applicable consumer protection laws. Throughout these terms the words "we", "us" or "the provider" refer to the organisation supplying the specified services, and "you" or "the client" refers to the person or entity receiving them. Please read these service terms carefully before proceeding with a booking.

Booking Process

To request a service, clients must submit a booking request through the available booking channels. A booking is not confirmed until the provider issues an explicit confirmation. Provisional reservations, estimates or availability holds are not binding. The confirmed booking will state the scope of work, scheduled dates or windows, any preparatory requirements and the agreed price or pricing methodology. All bookings are subject to these terms and any specific written schedule or statement of work attached to the confirmation.

Information and Access

Clients must provide accurate and complete information necessary for the provider to perform the services, and must ensure reasonable access to premises, relevant equipment and documentation. If additional information or access is required and is not provided, the provider may reschedule the work or charge for additional work and attendance. Times provided for commencement or completion are estimates and not guaranteed unless expressly stated as firm in writing.

Variations and Additional Work Any variation to the agreed service specification must be requested in writing. The provider reserves the right to accept or decline variations and will confirm any changes that affect price or timing in writing before proceeding. Work undertaken outside the confirmed scope may be treated as an additional chargeable service.

Payments and Pricing

The price for services will be as confirmed at booking or otherwise stated in the written quotation or invoice. All prices are exclusive of applicable taxes unless otherwise specified. The client must pay invoices in accordance with the payment terms set out in the booking confirmation or invoice. Where no payment terms are specified, payment is due within 14 days of the invoice date unless otherwise agreed.

Payment Methods Accepted forms of payment will be set out in the confirmation. The provider may require a deposit to secure the booking. Failure to pay a required deposit by the due date entitles the provider to cancel the booking. Final balances are due prior to, on completion of, or within the agreed timescale following provision of the service. Late payments may attract interest at a reasonable commercial rate and recovery costs.

Estimates and Quotes are provided in good faith based on information available at the time. They are valid for the period stated and may be revised if circumstances change, for example where additional work is required, access is restricted, or costs increase. Where time-based charges apply, work will be charged in agreed increments.

Cancellations and Amendments

Clients may cancel or request amendments to bookings, subject to the following policy. Cancellation or amendment requests must be made in writing. The provider will apply cancellation charges to reflect loss of earnings, preparation and administrative costs, and any non-recoverable expenses.

Cancellation charges vary depending on notice period and the nature of the services. If cancellation occurs within a short period before the scheduled start, a higher proportion of the estimated fee may be charged. Any deposit paid may be retained to cover committed costs. If the provider cancels a booking, they will make reasonable efforts to offer alternative dates or, where appropriate, refund any sums already paid.

Rescheduling Where the client requests a reschedule, the provider will attempt to accommodate the request subject to availability. Fees may apply for rescheduling and may be higher for short-notice changes. If rescheduling is not possible the provider may treat the instruction as a cancellation under these terms.

Liability and Insurance

The provider maintains appropriate insurance for the services offered and will provide details on request where commercially reasonable. Subject to applicable law, the provider's total liability to the client for any loss arising out of or in connection with the services, whether in contract, tort (including negligence) or otherwise, shall be limited to the total charges paid for the relevant service, or such other sum as may be required by mandatory statute.

Exclusions The provider shall not be liable for indirect or consequential losses, loss of profit, business interruption, or loss of goodwill. The provider is not responsible for pre-existing conditions or defects that were not disclosed prior to confirmation of the booking. It is the client's responsibility to verify that any information provided is accurate and sufficient for the scope of the engagement.

Third Party Risks Where work involves third parties, such as subcontractors, site operators or local authorities, the provider shall be responsible for coordinating such services but will not be liable for the acts or omissions of those third parties except to the extent such liability cannot be excluded by law. Clients are responsible for ensuring third-party permissions are in place where required.

Client Responsibilities and Safety

Clients must ensure the work area is safe and free from hazards not disclosed at the time of booking. Any known risks, restricted access, or sensitive equipment must be notified in advance. The provider reserves the right to stop work if conditions are unsafe, and additional charges may apply to re-attend when safe access is restored.

Waste Handling and Environmental Requirements The provider will endeavour to manage and dispose of waste generated by the services in a responsible manner and in accordance with applicable waste regulations. Clients must confirm whether any materials to be handled constitute hazardous or controlled waste prior to service commencement. If hazardous, special arrangements may be required and additional fees may apply.

Waste resulting directly from the provider’s work will typically be removed by the provider unless otherwise agreed. Certain items or materials may be excluded from removal due to regulatory constraints, recycling requirements, or safety reasons; these will be detailed in the service confirmation. The client remains responsible for the lawful disposal of waste they supply to the provider unless otherwise explicitly agreed in writing.

Compliance Both parties shall comply with applicable environmental laws and regulations. The client shall not instruct the provider to dispose of materials in a manner that would contravene legal requirements. Where the provider is required by law or regulation to undertake specific waste handling procedures, the client agrees to reimburse any reasonable additional costs incurred.

Data, Confidentiality and Intellectual Property

Any personal data exchanged in the course of providing services will be handled in accordance with applicable data protection legislation. Confidential information disclosed by either party shall be kept confidential and used only for the purposes of performing the contract, except where disclosure is required by law. Intellectual property rights in materials provided by the client remain with the client, while rights in materials created by the provider during service delivery will be as agreed in writing.

Record Keeping The provider may keep records of work performed, including photographs, notes and invoices, which may be retained for reasonable periods for contractual, quality and legal compliance purposes. The client may request copies of these records subject to verification and any redaction necessary to protect third-party personal information.

Force Majeure and Delays

Neither party shall be liable for failure to perform obligations where such failure is caused by events beyond reasonable control, including but not limited to extreme weather, strikes, pandemics, acts of government or other force majeure events. Where such events occur the provider may suspend or delay performance and will use reasonable efforts to resume activities as soon as practicable. If delays exceed a commercially reasonable period, either party may be entitled to terminate the affected booking.

Termination

Either party may terminate a booking where the other party materially breaches these terms and fails to remedy such breach within a reasonable period following written notice. Termination will not affect accrued rights, including the right to recover outstanding fees, cancellation charges or costs incurred prior to termination.

Survival

Clauses dealing with payment obligations, liability limitations, confidentiality, intellectual property, waste obligations and governing law will survive termination of any booking to the extent necessary to give effect to their terms.

Governing Law and Dispute Resolution These terms of service are governed by the law of the jurisdiction specified in the booking confirmation; in the absence of a specified jurisdiction they shall be governed by the laws of the United Kingdom. Any dispute arising out of or in connection with these terms shall, where possible, be resolved through good faith negotiation between the parties. If the matter cannot be resolved by negotiation, it may be referred to mediation or another agreed form of alternative dispute resolution. If unresolved, disputes may be referred to the courts of the governing jurisdiction.

General Provisions These terms constitute the entire agreement between the parties in relation to the subject matter and supersede any prior agreements, representations or understandings. No variation of these terms shall be effective unless made in writing and signed by authorised representatives of both parties. If any provision of these terms is found unenforceable, the remaining provisions will remain in full force and effect.

Interpretation Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. References to writing include electronic communications unless otherwise prohibited by law. The provider may assign or subcontract the benefit of these terms in whole or in part provided it remains responsible for performance.

Acceptance By confirming a booking or instructing the provider to commence work, the client acknowledges that they have read, understood and accepted these terms and conditions in full, including the policies on booking, payment, cancellation, liability, waste handling and the applicable governing law. These terms apply to all services provided unless amended in writing and signed by both parties.