Terms And Conditions

Cleaners Chelsea Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Chelsea provides cleaning services to customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the individual or business booking cleaning services with Cleaners Chelsea.

Company means Cleaners Chelsea providing the services.

Services means the cleaning services supplied by the Company to the Customer as agreed at the time of booking.

Premises means the property or location where the Services are to be carried out.

Cleaner means any individual or team assigned by the Company to deliver the Services.

2. Scope of Services

The Company provides domestic and commercial cleaning services in Chelsea and surrounding areas, including regular cleaning, one off deep cleaning, end of tenancy cleaning, after builders cleaning and other related services as described during the booking process.

The specific scope of work, including rooms, areas, and tasks to be covered, will be agreed at the time of booking. Any additional tasks requested on the day that fall outside the agreed scope may be subject to extra charges and are provided at the Company’s discretion.

The Company reserves the right to refuse any job that it considers unsafe, unsuitable, or beyond the normal scope of cleaning services, including situations where health and safety standards cannot be met.

3. Booking Process

Bookings can be made by completing a booking form or by contacting the Company through its designated communication channels. All bookings are subject to availability and are only confirmed once the Customer receives confirmation from the Company.

At the time of booking, the Customer will be asked to provide accurate information about the Premises, including size, condition, access arrangements, parking availability and any specific requirements for the Services. The Company relies on the accuracy of this information when providing quotes and scheduling work.

The Company may adjust the quoted price or service duration if the information provided by the Customer is incomplete or inaccurate, or if the actual condition of the Premises differs significantly from that described at the time of booking.

For certain services, such as end of tenancy or after builders cleaning, the Company may require a minimum booking duration, which will be communicated to the Customer at the time of booking.

4. Prices and Quotes

All prices are provided in pounds sterling and are inclusive or exclusive of applicable taxes as specified by the Company at the time of booking.

Any quote provided by the Company is based on the information supplied by the Customer and is valid for a limited period as advised by the Company. The Company reserves the right to revise a quote if the Customer’s requirements change or if the actual state of the Premises requires additional work.

Additional charges may apply for: parking fees or congestion charges; late access to the Premises; heavily soiled areas; and specialist cleaning tasks not included in the original scope.

5. Payments

Payment terms will be confirmed at the time of booking. The Company may require payment in advance, a deposit, or payment on completion, depending on the type and value of the Services.

Where payment is required in advance, the booking will not be confirmed until payment has been received. Where a deposit is required, the Company reserves the right to cancel the booking if the deposit is not paid by the specified deadline.

Acceptable payment methods will be communicated by the Company and may include card payments, bank transfers or other approved methods. The Customer is responsible for ensuring that payment details are accurate and that sufficient funds are available.

If payment is not received on the due date, the Company reserves the right to suspend services, charge interest on overdue sums at the statutory rate, and recover any reasonable costs incurred in pursuing payment.

6. Cancellations and Amendments

The Customer may cancel or amend a booking by giving notice to the Company within the timeframes specified in this section.

For standard domestic cleaning visits, the Company typically requires at least 24 hours notice prior to the scheduled start time. For larger jobs such as end of tenancy cleaning, deep cleaning or after builders cleaning, the Company may require at least 48 hours notice. The exact cancellation period will be confirmed at the time of booking.

If the required notice is not given, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled Services. This is to cover allocated time, resources and administrative costs.

If the Cleaner is unable to gain access to the Premises at the agreed time, or if the visit cannot proceed due to circumstances within the Customer’s control, this may be treated as a late cancellation and charged accordingly.

The Company may cancel or reschedule a booking due to unforeseen circumstances, such as illness, severe weather, or operational issues. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss or inconvenience arising from such cancellations, but any prepayments for unfulfilled services will be refunded or applied to a rescheduled booking.

7. Access to the Premises

The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to allow entry.

If keys are provided, the Company will take reasonable care to ensure their safekeeping. Keys will be labelled in a way that does not directly identify the Premises. The Company’s liability for lost keys is limited as set out in the liability section below.

The Customer must ensure that utilities such as electricity and water are available at the Premises during the visit. If services cannot be carried out due to lack of utilities, this may be treated as a late cancellation.

8. Customer Obligations

The Customer agrees to:

Provide accurate information at the time of booking.

Ensure that the Premises are reasonably accessible and safe for the Cleaner to work in.

Inform the Company of any hazards, fragile items, special surfaces, or other issues that may affect the Services.

Secure and remove any valuables or personal items they do not wish to be handled.

Comply with applicable waste and recycling rules if rubbish removal or disposal is part of the service.

The Customer is responsible for supervising children, pets, or vulnerable persons at the Premises and ensuring they do not interfere with the delivery of the Services or create safety risks.

9. Cleaning Standards and Complaints

The Company aims to deliver services to a professional standard. If the Customer is not satisfied with any aspect of the Services, they should inform the Company as soon as possible, preferably within 24 hours of the visit.

Where a complaint is justified and relates to the quality of the cleaning, the Company may offer a re clean of the affected areas or another reasonable solution, at its discretion. Any re clean must take place within a reasonable time of the original visit.

The Company is not obliged to provide a refund where a re clean or other remedy is offered and accepted. Complaints made outside a reasonable timeframe, or where the Premises have been used or occupied since the service, may not be eligible for remedial action.

10. Liability and Insurance

The Company will exercise reasonable skill and care in providing the Services. The Company holds appropriate insurance cover for public liability and, where applicable, for its staff.

The Company’s liability for any loss or damage suffered by the Customer arising out of or in connection with the Services is limited to the value of the relevant booking, except where such limitation is not permitted by law.

The Company is not liable for:

Normal wear and tear, existing damage, or poor condition of surfaces, fixtures, or fabrics.

Damage resulting from faulty or improperly installed fixtures, fittings, or appliances.

Loss of cash, jewellery, or other valuables not properly secured or disclosed to the Company before the service.

Indirect or consequential loss, such as loss of income, business or opportunity.

The Customer must report any alleged damage or loss as soon as reasonably possible and in any event within 24 hours of the service, providing supporting evidence where available. Failure to report within this timeframe may affect the Company’s ability to investigate and process any claim.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

11. Use of Customer Equipment and Products

Unless otherwise agreed, the Company will provide its own cleaning equipment and materials. If the Customer requests that the Cleaner use the Customer’s own products or equipment, this is at the Customer’s own risk.

The Company is not responsible for any damage, poor results, or health and safety issues arising from the use of products or equipment supplied by the Customer, including any allergic reactions or surface damage due to unsuitable chemicals.

12. Waste Regulations and Disposal

The Company will comply with applicable UK waste and environmental regulations when handling and disposing of waste generated during the provision of the Services.

General household waste may be collected and placed in the Customer’s designated bins as part of the normal cleaning routine. The Company does not normally remove waste from the Premises unless specifically agreed in advance as part of the service.

Where the service includes removal of waste from the Premises, the Company will handle such waste in accordance with relevant regulations. The Customer must not request the disposal of hazardous, clinical, or prohibited waste, including but not limited to chemicals, sharps, asbestos, or electrical items, unless a specific arrangement has been agreed and appropriate licences are in place.

The Customer is responsible for informing the Company of any waste streams requiring special handling and for complying with local recycling and waste separation rules where applicable.

13. Health and Safety

The Company is committed to protecting the health and safety of its staff, Customers and others at the Premises. Cleaners are instructed to follow appropriate safety procedures and to refuse tasks that could put them or others at risk.

The Customer must not request the Cleaner to undertake any activity that is unsafe, illegal, or outside the normal scope of cleaning, such as working at dangerous heights or handling hazardous substances.

If a Cleaner reasonably believes that a situation at the Premises is unsafe, unsanitary to a severe degree, or otherwise unsuitable for work, the Company may suspend or cancel the Services without liability, and a charge may be made for time and costs incurred to that point.

14. Staff and Non Solicitation

The Customer agrees not to directly employ or engage any Cleaner or other member of the Company’s staff for cleaning services, except through the Company, for a period of 12 months following the last date on which that individual provided Services on behalf of the Company.

If the Customer breaches this clause, the Company reserves the right to charge a recruitment and training fee representing the reasonable costs incurred in sourcing and training replacement staff.

15. Privacy and Data Protection

The Company will process personal data in accordance with applicable UK data protection laws. Information provided by the Customer is used for managing bookings, delivering Services, processing payments and for related administrative purposes.

The Company will take reasonable steps to keep Customer information secure and will not sell or share personal data with third parties except where necessary for delivering the Services, complying with legal obligations, or where the Customer has given consent.

16. Changes to these Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practices, or the way the Services are provided. The latest version will apply to all new bookings.

Where changes materially affect existing recurring Customers, the Company will provide notice and the Customer may choose to stop using the Services if they do not agree to the revised Terms and Conditions.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any service description or booking confirmation provided by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.

20. Contact and Communication

Any notices or communications required under these Terms and Conditions shall be given using the contact methods made available by the Company. The Customer is responsible for ensuring that their contact details are accurate and up to date so that booking confirmations and service updates can be delivered correctly.