Privacy Policy

Cleaners Chelsea Privacy Policy

This Privacy Policy explains how Cleaners Chelsea collects, uses, stores and protects personal data relating to customers and prospective customers in the Chelsea service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaners Chelsea customers and potential customers located in the Chelsea area who contact us, request a quote, make a booking, enter into a contract for cleaning services, visit our website, or otherwise interact with us where we act as a data controller of their personal data.

Data Controller

Cleaners Chelsea is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use.

The types of personal data we may collect include:

Identification and contact details: name, title, postal address, property access details where necessary to provide the service, and other basic contact information you provide.

Service and booking information: details about the cleaning services you request, type and size of property, preferred dates and times, frequency of visits, special instructions, and records of your bookings, cancellations and service history.

Communication records: enquiries, correspondence and interactions with us, including telephone notes and messages you send to us through web forms or other channels.

Billing and payment related information: details necessary for invoicing and payment confirmation. Where payments are processed through third party payment providers, we do not receive or store full payment card details; we only receive limited information such as part of the card number, transaction references and payment status.

Technical and usage data: when you visit our website, we may collect technical data such as IP address, browser type, device information, pages visited and time spent on the site. This may be collected via cookies or similar technologies where permitted by law and, where required, with your consent.

Feedback and reviews: information you provide in surveys, testimonials, ratings or reviews about our services.

How We Collect Personal Data

We collect personal data directly from you when you contact us, request a quote, make a booking, communicate with our staff, use our website or provide feedback. We may also receive personal data from third party service providers acting on our behalf, such as payment processors, booking platforms or advertising partners, but only where this is necessary for us to provide our services or manage our business.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under the GDPR. Depending on the context, one or more of the following legal grounds will apply:

Contract: We process personal data that is necessary to enter into and perform a contract with you for cleaning services, including handling enquiries, bookings, service delivery, invoicing and customer service.

Legal obligation: We may process your data where necessary to comply with legal obligations, such as tax and accounting requirements or responding to lawful requests from authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate interests or those of a third party, provided these are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, handling customer enquiries, ensuring the safety and security of our staff and customers, preventing fraud and maintaining business records.

Consent: In some cases, we may rely on your consent, for example for certain categories of cookies or for sending certain types of marketing communications. Where processing is based on consent, you may withdraw your consent at any time.

Purposes of Processing

We use your personal data for the following purposes:

To respond to enquiries and provide quotations for cleaning services.

To manage bookings, schedule appointments and deliver cleaning services at your property.

To manage our contractual relationship with you, including invoicing, payment processing and resolving any issues or complaints.

To communicate with you about your bookings, service updates, changes to terms or policies and other service-related matters.

To improve our services, understand customer needs, develop new offerings and train our staff.

To send you information about similar services that may be of interest to you, where permitted by law and subject to your rights to object or opt out.

To maintain business and accounting records, perform internal audits and comply with legal and regulatory obligations.

To protect the security of our operations, prevent fraud and safeguard staff and customers.

Data Processors and Third Parties

We may share your personal data with trusted third parties that act as data processors on our behalf. These processors only process personal data on our instructions, are subject to confidentiality obligations and are required to implement appropriate data protection measures.

Categories of processors and third parties may include:

IT and hosting service providers who host our systems, website and data.

Payment service providers that process transactions on our behalf.

Booking and scheduling platforms that facilitate the management of appointments.

Customer relationship management and communication service providers that help us manage enquiries, notifications and service updates.

Professional advisers, such as accountants or legal advisers, where necessary for business governance and compliance.

In some cases, we may need to share information with law enforcement agencies, regulatory bodies or courts where required by law or to protect our legal rights.

International Data Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, personal data may be transferred to countries that may not provide the same level of data protection as in the UK. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your personal data in accordance with applicable laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

In determining appropriate retention periods, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Customer and booking records are generally kept for a period necessary to manage our relationship with you and for a reasonable time thereafter to handle any queries, complaints or legal claims. Certain financial records may be retained for longer periods as required by tax and accounting laws.

Your Data Protection Rights

Under the GDPR and applicable data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and limitations.

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with information about how it is processed.

Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another controller.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests or where we process your data for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds or where processing is required for legal claims.

Right to withdraw consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, staff training and policies designed to ensure that personal data is handled securely and only for authorised purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.